ValueRays® Product Warranty
Warm Mouse, Warm Mouse Pad, Warm Keyboard Pad, Mouse Hand Warmer®

The ValueRays® Product Warranty is available to IGMproducts.com shoppers purchasing any of our products.  It is a One-Time Purchase at time of order placement, and it protects the item for 90 days with a full replacement guarantee.  If your product needs replacement for any reason within the 90-day warranty, it's replaced free!

The ValueRays® Product Warranty includes shipping within the USA.  Warranty for Overseas deliveries require the purchase of two warranties or $20 per product to cover the high cost of overseas deliveries.

To purchase the  ValueRays® Product Warranty place this item in your shopping cart for the quantity of items being purchased you want covered under warranty.  When purchasing a "set" of products, each item within the set requires its own warranty to be covered by this guarantee. 

For example:  If you purchase the 3 Piece Mouse Hand Warmer Set (1 Warm Mouse, 1 Warm Mouse Pad & 1 Warm Keyboard Pad), and you want the entire set to be covered under the 90-day warranty, you must purchase 3 ten dollar warranties or pay $30.  If you want one product in the set to be under warranty, purchase one ten dollar warranty.  If you have any questions, please Contact Us. 

• $10 per product for USA deliveries
• $20 per product for International deliveries

The ValueRays® Product Warranty covers the cost of shipping and a replacement for 90 days from the date the order was placed.

Here's how the ValueRays® Product Warranty works:

Your order is placed, and you purchase the ValueRays® Product Warranty at the time of the order.  The ValueRays® Product Warranty is active for 90-days with a full-replacement guarantee. 

1. Contact Us via this website's Contact Us Form. 

2. Include your name, IGM Order Number & Date of Purchase
   

3. Explain the problem.
   

4. We reply with a Return Authorization Number (RAN) & Return Instructions

You do the following:

1. Return the item.  You MUST return the warranty item to receive a replacement.  You pay for return shipping. Many of our items can be repaired and donated to a local school or charity.

2. Package the return properly.  Include your return shipping address if it is different than the address on your original order form.

3. Use tracking for all returns.  We are not responsible for loss or damage of returns.

4. Return the Warranty item to us promptly within 10 days of the RAN email.

5. Include the RAN on the mailing label.  We do not accept packages without a RAN.

6. Packages mailed without a RAN risk the chance of being returned to sender.

We respond:

1. When the returned item is received, we quickly replace the item with a brand new product.

2. Ship the replacement to the address on your original order form.  If the address is different or you moved, please include this information with the returned item.

Thank you for shopping with us and taking advantage of our product warranty offer. We are not responsible for used products not covered by this warranty.   Should you have any questions, please Contact Us.